I don't work for Virgin Media. SpeedProbably for a TV box connection. I think I need an engineer for this as so far I have had the kit for 2 weeks + but no internet. Hi , Thank you for getting back to me via private message. I'm very sorry to hear about the non wall socket. Mobile Your Account. VM will rewire your home phone extensions to create a link between the phone socket on the VM hub and your existing phone sockets. 2. Disappointing but not unexpected. Virgin Mobile. However, I do not have any of the specified wall sockets available. Let us know if there's any further issues. Hi i have received my broadband package but i don't have virgin media socket in the wall. Issue being I have no virginmedia wall socket, just a VM phone line and then a cable coming in beneath that - which I tried using. #12. I do not have a Virgin media wall socket and need to book an installation but am a tenant of a property and am having trouble getting the landlord to book it himself as I don't have details like his memorable word for phone use. I ordered Virgin Media broadband only, and was dispatched a hub and advised no engineer visit was required as the property is already set up. Solved: Hi, I need to move my virgin wall socket but can’t work out how to speak to someone to arrange this when calling them. My Virgin Media App. I received my installation kit for my broadband today but I don't have a Virgin Media socket anywhere to install it. I'm at the stage where I need to plug the isolator cable into the Virgin Media wall socket. Failing this. Networking and WiFi. I have the samw problem ive got the hub but i dont have a socket in the house, trying to make an appointment but the website doesn't work . Internal Wall socket power supply missing in QuickStart, set up and connections a week ago; Wrong cable sent in quick start pack in QuickStart, set up and connections 2 weeks ago; No Virgin Media wall socket in my apartment in QuickStart, set up and connections 4 weeks ago; Wall socket connection issue on startup in QuickStart,. I recently got Virgin broadband installed. I have a working internet phone but we are decorating and I want to know about the old wire phone connections. Has anybody ripped thes out and not disturbed the internet phone. 100. Joining in Options. If no luck call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. Virgin Media Wall Socket. Grab the adapter we provided and plug it. Even though you had the cable there previously you don't have the isolator anymore and will need to have one. It’s only available at addresses that have had Virgin Media services in the past, so we’ll check to make sure your property is Virgin Media-ready when you make your order. -and 3rd coax cable that runs from the Virgin socket to a power adapter plugged into wall socket. One of them was Telewest. Tuning in. I can only find the TV socket. Poking up from the ground, directly next to my house, is 1x thick cable and 1xdouble cable. Then push the connector VM have provided over the screw thread. I've got the same problem as above. But it seems we're missing the isolator cable that attaches the wall socket (threaded) to the box socket labelled 'wall', also a threaded connection. The cables for a Vodaphone / Openreach service will be quite distinct from the Virgin Media service. Stay safe online. Removed before I moved in. . My Virgin Media App. But I have no Virgin Media Wall socket in my - 5383603. You then just do this: 1) remove the attenuator from the existing cable, plug it into back of hub. We don't have a a Virgin Media wall socket, just an old NTL one which doesn't have a socket for the cable. 14-08-2023 16:02 - edited 14-08-2023 16:05. Plug the cordless base station into the VM hub and use cordless handsets around the home as required. My Virgin Media App. No wall socket. Explain what needs to be done and book an engineer visit. I'm at the stage where I need to plug the isolator cable into the Virgin Media wall socket. I have virgin media 1ghz. Everything is freshly decorated and the telly, internet and TV work fine. Account - Mobile. Give the pre-install team a call on 0800 052 1734 as you will need a manned install to reinstate the isolated outlet. ^Martin. Plug the cables into the Hub. Hi guys, we’ve just received our quick set up virgin box and have the wall socket already in our new flat. Yes, you are correct you do need a Virgin coax connection with the mini box for live TV, you will need to give VM a call on 150 from a Virgin phone or 0345 454 1111 from any other phone. Tudor. Carley_S. My worry is how I would connect the new VF router as I'm sure the cable going in to the virgin router is for a virgin router only. Or call and get a manned install if you really want a wall socket installed. . I don't see a virgin media wall socket. Will an engineer h. Post a photo of the ends of the cables coming out of the wall -mthey may have the correct connector on there Also, on the exterior side of that point where they come in, do the cables run out to a VM brown/grey wall Omnibox? For a tech install call the Pre-installation and delivery team on. Subscribe to RSS Feed; Mark Topic as New; Mark Topic as Read; Float this Topic for Current User; Bookmark;. If your not a virgin media customer then nothing. Account - Cable. The house is a new build, there's no lead in the paint, no aquarium or anything like that. Please help. Have I helped? Click Mark as Helpful Answer or use Kudos. Explain what needs to be done and book an engineer visit. Wait a couple of minutes before plugging the cable firmly back into the telephone box socket and the router. Hi there , welcome to our forum and thanks for your post. First, screw the white cable with the blue tab in the Hub, and then plug in either end of the yellow Ethernet cable. I have just got my quick start and I don’t have a wall socket and I can’t book an engineer. Hi Virgin Media, I'm also having the exact same problem. Unlike previous broadbands I used to have where it was just a simple plug into the wall, I can’t. I've recently moved into a rental property and thought I was being prepared by setting up the Wi-Fi in advance. The large Eurobell wall box is where you would connect. You will only have been sent a QuickStart pack if the premises previously had VM. Sorry to hear you don't have a VM wall socket. I can’t push - 5368162. Stay safe online. Stay safe online. My cable had a big red label on it saying ‘push it on, don’t screw it in’ but that label could have fallen off OP’s cable. Prior to getting my contract I checked the wall socket and there was a virgin box on the wall with a socket coming from it. Broadband Deals. However, I do not have any of the specified wall sockets available. Don't touch it. There should be a screw F socket on the bottom where the cable is now just pushed onto. 168. I'm very sorry you don't have the wall socket. FYI it was push-fit, not screw on, even though the receiving socket on the wall was threaded. Just received the broadband but I'm disappointed as I doesn't include the socket can you help where I can get it. 2: Internet connection, via your homehub, for all online functions. I ordered Virgin Media broadband only, and was dispatched a hub and advised no engineer visit was required as the property is already set up. I have recently moved into a new flat and when ordering virgin media it states I can do a quickstart install but there seems to be no virgin media wall socket so I've opted for the engineer to come out and install. Yes, you are correct you do need a Virgin coax connection with the mini box for live TV, you will need to give VM a call on 150 from a Virgin phone or 0345 454 1111 from any other phone. on 05-09-2023 20:36. Virgin Media; My Virgin Media; Shop; Help; Virgin Media Virgin Media Community. If you have been given a Quickstart pack,. on 08-01-2023 20:46. Account - Mobile. Account - Mobile. You should be able to do it on a call to CS. I received the QuickStart pack but I don’t have the VM wall socket, I only have an unbranded one that doesn’t fit. Browse Virgin Media Virgin Media Community. However, I do not have any of the specified wall sockets available. We're here to help. It should work ok. If you need it moving to another location, Call Customer Services on 0345 454 1111/150 if you have a VM landline or wait two or three days for a VM staff member to get to your post. Options. I tried to connect the hub with an ethernet cable to the socket but the base light has been flashing green for over an hour now. If you were provided with a self-install option then it would mean that a previous tenant at that property had Virgin Media services installed and that services were provided there, so potentially the socket was removed by a previous tenant. I need to arrange for an engineer. Virgin offers self-install to properties that have recently had a service. I have booked a technician but I don't know if i have to inform the. As @-tony- said, just get a pair of pliers and gently remove the pin from the socket. Incidentally the phone socket is redundant if not in use and can be safely removed. I'm a Very Insightful Person, I'm here to share knowledge. But I have no Virgin Media Wall socket in my house. Sometimes you'll just have a wire coming in rather than a wall socket. No virgin wall socket in my house. I recently moved to the house and ordered Virgin media broadband, I received the self-install kit today but I don't have a wall socket to plug the modem. TV on the go. Take the red-banded end of the isolator cable, and plug it firmly into the Virgin Media socket on your wall. Assuming the cable from this box hasn't been cut yes, you can get VM Broadband, however it isn't full fibre, it's called HFC where it's part fibre and part coax cable, hence the screw connector on the wall box: You can unscrew the two screws, remove the panel, and check if there is still a cable running into the wall. There should be an omnibox, often brown or gray, on the outside of the premises, try tracing the cable/s from it. Look outside for a brown or grey VM box on the wall and trace the cable to the inside. We would like to show you a description here but the site won’t allow us. Or you may even find another name on it like NTL, Telewest Broadband, or a handful of other previous. As noted; Try calling the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday - 5243559Hi. The wireless option only applies for everything that is internet-based, which is all your minibox recording and online/OnDemand services. I don't have a virgin media wall socket and this is stressing me out. on 21-02-2023 19:59. When the box came, the guide has said to screw the cable into the VM wall socket but the problem is I don’t have one. We'd love to assist with this, I will send you a PM here soon so we can look into what's. There is another virgin media wall box but it only has what looks like an old DSL/phone line. Chatter and natter. Phone. Options. It is easier to decorate without wires and boxes so I would like to hear your expe. Even sitting in the room above the router, the WiFi was dreadful. We're sorry to hear that there is no longer a Virgin Media wall socket in your property. Check to see if there is just a cable coming out of the wall as sometimes the rest has been removed, otherwise: Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and SundayWe have recently moved house and got a quick start setup but don’t have a Virgin media wall socket. com. It was connected to the security system but the security engineer removed the link and I ripped out the old boxes and wire. I am trying to set up our wifi. Do you have anymore images with more light so we can see the connection more? If you do have any further questions regarding self install you can find information. Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. I'm setting up my hub 3 and it comes with an ethernet cable will I need to use it to set it up as in the step by step guide it doesn't mention it and my wall socket for virgin media and socket for Ethernet cable are a good bit apart and the leads won't reach. If you are already an existing customer and want the point moving then there would be a £25 non fault call out charge (it used to be £99) to do the. Whichever is the most suitable. Locate where the VM master socket is in the home (example master socket as per RHS picture at message #3 below)Hi there. Stay safe online. I have taken a look at your account and can see you have spoken to our team and a manned install has been booked for you. The cable going in will be a double. Call the pre-installation and delivery team on 0800 052 1734. Tudor. Broadband. Just joined. Broadband deals; Broadband, TV and phone deals; Broadband and phone deals Go to solution. . The white cable has an isolator attached, the open end may be covered by a terminator cap, which needs removing (you need a. Browse Virgin Media Virgin Media Community. in QuickStart, set up and connections 55 minutes ago; No virgin media socket in house in QuickStart, set up and connections an hour ago; Wiring issue in QuickStart, set up and connections yesterday; No Virgin Media wall socket in my apartment in QuickStart, set up and connections yesterdayVM don't use fibre inside the property. Need to contact Virgin Media Customer. Manage Your Account. If it is a loose cable only, you will need one of these to connect the Quickstart cable. Joining in Options. Stream from Virgin Media. If however the socket itself has been removed you will need assistance. If so phone Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. Give the pre-install team a call on 0800 052 1734 as you will need a manned install to reinstate the isolated outlet. I don't work for Virgin Media. Browse Virgin Media Virgin Media Community. Home Phone. Push the red label end of the white cable, into the wall socket. The Hub 3 has arrived but the broadband spli. cable from wall. 0 Kudos Reply. Some of the cables hanging out the wall were cut off after the house improvements. Tudor. Please there is no virgin media wall socket and I don't know how to go about the installation. That is a rooftop aerial outlet for Freeview TV. I don't work for Virgin Media. How can I book a technician in QuickStart, set up and connections 10 hours ago; Need wall socket in QuickStart, set up and connections 22 hours ago; not consulted on terminal box location and cable path in QuickStart, set up and connections yesterdayThere were many cable companies that originally built the networks in the early 1990s. on 03-08-2020 18:05. ThanksOn the “Disconnecting your Virgin TV box” instructions, step 4 says the following; ”This step is really important. I tried to connect the hub with an ethernet cable to the socket but the base light has been flashing green for over an hour now. I moved house and the new house was already set up for Virgin Media TV and broadband by the previous owner. It probably goes into another room in the house. Vonage 2nd line. I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Call the pre-install team after 8am Monday - Friday & they can arrange a technician to reconnect your socket. Account - Cable. (only broadband no TV,no phone) there are total of 3 cables: -the broadband cable that connects to the Virgin Hub 3. I think there’s something missing to the Virgin Media wall socket in my flat. Entertain me; Broadband Deals. Virgin Media; My Virgin Media. Virgin didn't always provide Internet remember it used to be a cable TV provider first then it. Don’t have a virgin media wall socket; Options. Manage Your Account. Have I helped? Click Mark as Helpful Answer or use Kudos to say thanks. Phone. Eric714. However the wall socket (which my landlord has confirmed is Virgin Media's) is missing the actual socket (image 1). Virgin Media; My Virgin Media; Shop;. . Options. Do I need Virgin to move the socket, or can I, or an electrician do it? So, I want to reposition my TV and set-top box, and don't want to run an extension cable. QuickStart, set up and connections. Learn more. What are the socket(s) that you are trying to remove - an extension socket or the VM master socket? If you are removing extension sockets, that should be easily achievable. I’ve just received all my pack and went to set it up as said I was suitable for self installation, however I don’t have a wall socket - any - 5390715. But I have actually managed to get through to the technical team over chat. Manage Your Account. I have created a networking and hifi equipment hub underneath my stairs, which is obviously where my existing router and all hifi equipment is located with cabling then connected through the wall and under the floor to TV and speakers in my. So our coaxial cable snagged on some furniture and seems to have pulled some bits off the wall socket. You need a small spanner to remove this. Unscrew the white cable with the black collar. There are 10 types of people: those who understand binary and those who don't and F people out of 10 who do not understand hexadecimal c1a2a285948293859940d9a49385a2 0 Kudos Reply. I would like to book engineer maybe to come and install a wall socket or sonehtnt so we can finally use the broadband. This is designed to stop ingress from broadcast TV, Radio & Mobile phone signals, which could cause serious issues with your installation. Not all properties have a socket. 0800 052 1734-----Fibre phone Adaptor - different rooms. If no luck, call the pre-installation and delivery team on 0800 052 1734 explain the problem and request a tech visit to install a socket. Hi, I just received my hub. If you can't find it, have a look outside for any wires entering your home, then look for a white box on the wall inside. For a wires-free alternative, you could use a cordless phone setup. Freeview/Freesat HD, ASDA/Tesco PAYG Mobile. Sorry to see that you have been having issues with connecting your equipment. I’ve already cancelled my old BT service and now advised that earliest date for an engineer to come is 26th Jan. I was told when purchasing the broadband package that fibre was available here and already in use, so am wondering if I'm missing something. Tudor. I Hi! I ordered Virgin Media broadband only, and was dispatched a hub and advised no engineer visit was required as the property is already set up. Kit arrived today…no wall box so unable to install. . Socket should be on the underside. It should be free of charge. I’ve come to virgin only to realise I have the old virgin Telephone line and that’s it I don’t have a Co-Axial socket What confuses some people is the push-on connector provided. Check service status. An engineer came out yesterday and we eventually found it randomly part the way down the stairs. VM BB TV Landline. 0. I'm thinking of leaving virgin media, currently have phone, broadband and TV with them and moving to VF for broadband only. - 5156775. Vonage 2nd line. Unlike previous broadbands I used to have where it was just a simple plug into the wall, I can’t. I am getting a virgin media self installation kit delvered on Wednesday 9th August as I was informed on Virgin Media site online. Go to virginmedia. those who understand binary and those who don't and F people out of 10 who do not understand hexadecimal c1a2a285948293859940d9a49385a2 0 Kudos. Give the pre-installs team a call on 0800 052 1734. I tried calling for an - 5370472 My flat seems to have a plethora of wall sockets installed even one that is branded Virgin Media but I don't think any of them are suitable for the coax cable the Hub 3 comes with. 2 weeks ago - last edited 2 weeks ago. I’m rubbish with stuff like this and need an engineer but can’t find a way to schedule one. Turn on your TV and get connected. Take a look outside where the incoming cable is. . Virgin Media socket 44 minutes ago Hi, I've ordered a broadband only package and it said I was applicable for a self install kit. Browse Virgin Media Virgin Media Community. Push the white isolator cable, with the black band, into the slot in the splitter marked ‘Wall’. in Networking and WiFi Sunday; Wall Socket Installation in QuickStart, set up and connections 3 weeks ago; need engineer to install new virgin media wall socket in QuickStart, set up and connections 3 weeks ago; Virgin Media wall socket set up in QuickStart, set up and. But I don't think I have any Virgin Media Wall sockets in my house. on 22-10-2022 20:58. You can also check for a loose cable as not all properties have a socket. A TV360 box requires 3 connections. Virgin in my area in Networking and WiFi 21 minutes ago; I Need a Virgin Media Wall Socket in QuickStart, set up and connections 5 hours ago; Hub 5 remote restart by Virgin in Networking and WiFi 5 hours ago; Cannot reset password in Email yesterday; Packet Loss when gaming, and on discord. Entertain me; Broadband Deals. All the cabling is the property of Virgin Media and must not be touched. Other times you will find an unbranded connection point on the wall. I just got Virgin Media kit and read all information carefully and checked - 5200805. ” I did not get a silver terminator cap in my packaging to send back. QuickStart, set up and connections. We've recently moved into our new hour and we received our HUB 3 along with the isolator cable but we don't seem to have a VM wall socket - 5365337 Browse Virgin Media Virgin Media Community I'm at the stage where I need to plug the isolator cable into the Virgin Media wall socket. You don't need a wall socket, as long as you have a live cable to connect the HUB to. I have already arranged for my broadband to me switched to the new property as vm said its already present in the house but have no wall socket except a very old telecoms. Stream from Virgin Media. Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. Learn more. in Networking and WiFi yesterdayHi, I’ve recently moved into a flat, befor ordering I checked if virgin media was already installed there ( it is, there is a virgin media box outside the property ), a lady from virgin media also came to the flat the day I moved in to collect the previous tenants hub, I ordered via live chat and they recommended the self set up so, I got the quick set. VM BB TV Landline. I have noticed that i do not have any internal wall socket. Hi i am a new virgin media customer- got internet, tv and phone package (activated it yesterday as i recently moved houses) but have an issue previous house owner has a virgin media wall socket thing which the white wire connects to the broadband- which is upstairs- however my tv (using virgin 360 tv) is downstairs how am i supposed. The most common thing is the wall box & isolator (which you are supposed to plug into) are removed just. We can certainly get an engineer visit booked for you to come and install. However, I don’t have a Virgin Media socket neither a dongle on the wall for me to plug in the cable that was provided to me. I’ve received my quick start package today but I don’t have a virgin media wall socket only a bt one - 5053378. So yes, following many takeovers, this is now your Virgin Media connection. Hi all, when I signed up for Virgin Media, it said the service was available at my house. There are 10 types of people: those who understand binary and those who don't and F people out of 10 who do not understand hexadecimal. Trace any cables coming out of it and check the ends of them. Account - Cable. Hello, I moved house last week and I got sent a QuickStart pack but don't seem to have a wall socket. Can I have - 5423708If the box is square it’s not an Ethernet LAN outlet it’s a UK phone socket. Thanks for your post on our Community Forums @Best336, and a very warm welcome to our Community Forums!Virgin media wall socket in an unusable place. It should be free of charge. Call the Pre-installation and delivery team on 0800 052 1734. I don't work for Virgin Media. on 28-10-2022 17:29. If you have a plastic omnibox outside on the wall (where the VM cable comes in from the street) see if you can trace any wires from that into your home. Post Reply Preview Exit. I have received a new fibre phone adaptor, which it seems I have no choice in converting to, even though my experience of fibre phones at work is very poor. I am so sorry to hear that you seem to be missing a wall socket in the home. Switched On Families. I am so sorry that you have - 5404317 BrowseI need to book an engineer to install a Virgin media wall socket for my broadband but I can’t find an option on the app. You need to go outside and locate the brown or grey omnibox on the wall. See full list on itblogpros. I think I need an engineer for this as so far I have had the kit for 2 weeks + but no internet. I have signed up as a new user for Virgin Fibre. If you have no luck you will need a technician’s install. Thank you. Browse Virgin Media Virgin Media Community. I'm currently renovating my living room, including the electrics. 0 KudosVery poor advice. Hi I’ve order virgin for the quick set up as it game me that option but I have been looking online and I don’t have the virgin socket I’m just wondering if I’ll need to pay to have that installed thanks Mobile Your Account. We would like to show you a description here but the site won’t allow us. I just moved into a new apartment, and bought a broadband from virgin media. Learn more. 0. You can also check for a loose cable as not all properties have a socket. Don’t plug the power cable into a plug socket yet. Any ideas - 5381439. 11-11-2022 12:53 - edited 11-11-2022 12:58. Broadband and phone deals. kkd1. I have also checked outside and there is no box either on my property or on my boundary wall. 0 Kudos Reply. but I believe if the system has allowed self install VM has been installed in the past . i received an installation kit for my broadband but my property. Mobile Your Account. 0. I'm here to share knowledge, I don't work for Virgin Media. Switched On. I'm a Very Insightful Person, I'm here to share knowledge. Either screw the other end of the white cable directly into the hub, or unscrew the white cable from the wall box & replace with the cable from the quick start kit. Virgin no longer use landline sockets (which were for phone only, they were never used for broadband). I don't have a Virgin wall socket. I don't work for Virgin Media. No virgin media wall socket; Options. Browse Virgin Media Virgin. Broadband. If no luck call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. VM use quality cable and quality crimped or compression F connectors (Screw on F connectors not allowed). Plug into the wall socket. Freeview/Freesat HD, ASDA/Tesco PAYG Mobile. I’ve called and called yet keep getting passed around and then excuses such as the servers are down etc. I only have a BT master socket, and then a TV aerial socket. Post ReplyHi, I ordered a broadband only package and was told my address was applicable for a self install kit. Turns out, the house only has an Openreach master socket and because it's a rental we can't get an engineer in to install a Virgin one. Joining in Options. Options. yes you need a tech dial 150 or 0345 454 1111 or wait here for VM - hopefully the main feed cable is ok - if so a quick and easy job i - 4353656 - 4I have broadband kit arriving on the 29th Dec, but no Virgin socket. Is it necessary to plug the cable to socket for having wifi, if so what can I.